Help & Support

Find helpful guides, resources and answers to our most frequently asked questions. If you can't see the answer you're looking for, get in touch and we'll do our best to meet your needs.

How do I make an order?

With us it's super easy and stress free. Let us guide you through our order process.

General

When are your opening hours?

We are open from 8:30am – 5pm (GMT) Monday to Friday.

Speak to one of our friendly and experienced team here.

Am I able to visit your office?

Absolutely! We're based on the south coast of the UK in Christchurch, Dorset.

Envista Branding Ltd, Unit D2, Cirrus Court, Aviation Business Park, Christchurch, Dorset BH23 6BW

Get directions →

What's the best way to get a quick quote?

We always suggest giving us a call! This means that we can ask you all the important questions and provide you with a detailed and helpful quote.

But if you prefer to email us or complete a form we'll be on the other side ready to chat!

I need something urgent, can you help?

We will do our best to fulfil your request. Please call us to discuss your requirements. There maybe an express charge depending on how quickly you need to receive your order.

Artwork & Process

What file formats are acceptable when it comes to printing my artwork?

We always prefer vector format to be sent over (.ai, .svg, .eps) however we understand this may not be possible and so we can occasionally accept image format in some circumstances.

Orders & Shipping

How do I place an order?

Get in touch with us by giving us a call or requesting a quote and we'll get the ball rolling. Don't worry if you're not entirely sure what you're after, or where to start - that's why we're here!

Read our step-by-step guide on how to order here →

What is your refund policy?

If an item has been branded we cannot offer a refund. If a customer has ordered plain stock items there will be a restocking fee.

If something isn't quite right, will you fix it without any extra charges?

100% – We do our best to ensure the highest standard is upheld but sometimes things go wrong. If the order is not up to standard then we will do all that we can to fix the issue.

Can I cancel my order?

This will depend on the status of the order. Please get in touch by phone if you need to cancel but please bear in mind that there will most likely be a cancelation fee.

Do you do any discounts for multiple orders or returning customers?

We have price breaks based on quantities. We can also offer contract pricing for regular clients. For more details please contact our team at sales@envista.co.uk

How do I pay once I've placed my order?

Once the order has been approved our team will guide you through paying. Depending on the order we will usually either send a proforma invoice with bank details on, or we accept card payments (transaction fees will apply to card payments).

Do you ship internationally?

Yes! We send all international orders with DAP terms. We’re more than happy to help you navigate your order. Talk to us via sales@envista.co.uk

Payments & Policies

What does "guide price" mean?

There are so many options just for one product that pricing can depend on the type of print method used, how many colours used and how many items you are ordering. Our guide price is based on a one colour print with the cheapest print method for that product, on the highest price break.

Learn more about Print methods

What are price breaks?

The more units you order per product the cheaper the unit price costs. For example the unit price of a 1000 items will be cheaper than 500, and so you get more value for your money.

Is there a Minimum Order Quantity (MOQ)?

For cost efficiency to you and to us there are some products that require minimum order quantities. For more information please get in touch.

Do you charge for shipping/delivery?

Yes, we charge delivery for all orders. This will be stated on the quote.

When do I pay once I've placed an order?

Orders are paid for before we go to the production stage. Once a customer has established a trading history we can look to open up a 30 day credit account.

Does my quote include VAT?

As we mainly deal with businesses quotes are priced excluding VAT.

Does my quote include printing my artwork?

We separate the cost of the product and the cost of printing your artwork. The cost of printing your artwork will depend on the method applied and how many locations on the product you are printing to. This will be all clearly laid out on your quote.

Are there setup/origination fees?

Origination (sometimes called setup) has to do with setting up the printing method or technique that is being used on your products. Some print methods require individual screens to be set up ready for printing, some use printing plates, some require a tooling charge. We call these charges origination, as setting up such specific artwork incurs a cost.

Get in touch

If you still have questions don't hesitate get in touch with one of our team.

Call us

Phone (+44) 010202 716100

Request a Quote

Let's get started

Email Us

Email hello@envista.co.uk

Call us

Phone (+44) 010202 716100

Request a Quote

Let's get started

Email Us

Email hello@envista.co.uk

Request a Quote

Everyone has different requirements, timeframes and needs and so every quote is created from scratch in order that you get the best quality and value for money.